Return/Refund Policy

At Devote-Tech.com, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your Home Appliances, we’re here to help. Our Return/Refund Policy outlines the terms and conditions for returning or exchanging items purchased from our store.

Eligibility Criteria:

To be eligible for a return or exchange, the following conditions must be met:

  • The item must be unused, undamaged, and in its original packaging.
  • Returns must be initiated within 14 days from the date of delivery.
  • Proof of purchase, such as a receipt or order confirmation, is required.

Return Process:

To initiate a return or exchange, please follow these steps:

  1. Contact Customer Support:

    • Reach out to our customer support team at [support@devote-tech.com] to request a return authorization. Please include your order number and reason for the return.

  2. Packaging and Shipping:

    • Securely package the item in its original packaging and ship it to the address provided by our customer support team.

  3. Inspection and Approval:

    • Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria. If approved, we will process the refund or exchange accordingly.

Refund Process:

  • Refunds will be issued to the original payment method used for the purchase.
  • Shipping and handling fees are non-refundable, unless the return is due to a defect or error on our part.
  • Refunds may take 10 business days to reflect in your account, depending on your payment provider.

Exchanges:

If you wish to exchange an item for a different model or variant, please indicate your preference when initiating the return. We will do our best to accommodate your request, subject to availability.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, as applicable, and assist you with the return process.

Thank you for choosing Devote-Tech.com for your HiFi equipment needs. If you have any questions or concerns regarding our Return/Refund Policy, please contact our customer support team for assistance.

Note: For more detailed information on our return and refund procedures, please refer to our website or contact our customer support.